faq
From memberships and classes to our facilities and services, our FAQ page has the essentials. And if you’re after something more specific, please reach out. Our team is always here to help.
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Memberships & Pricing
Bathhouse
Classes
Facilities & Amentities
General
How can I arrange to speak to somebody, for more information?
Do members of The Commons Workspace receive a discount on their health club membership?
How am I charged for add-on purchases (e.g. infrared sauna sessions)?
How are membership fees charged?
Do you offer guest passes?
Do you offer trial memberships?
Once my initial 12-month membership term is complete, how can I cancel my membership?
What happens once my initial 12-month membership term is complete?
Do I have reciprocal rights to access multiple locations?
Can I freeze or pause my membership?
Is there a minimum commitment period with my membership?
Will I receive a refund for fees paid throughout the Change of Mind period?
How does the “Change of Mind” period work?
I’m a Founding Member and would like for my membership to start after the opening date of my location. Is this possible?
I’m a Founding Member and my home location is South Yarra, but I would like my membership to start when Richmond opens so that I can visit this location first. Is this possible?
When will my membership start?
Can I change my Home Location or reciprocal access rights?
Can I upgrade or downgrade my membership?
What are the membership options and pricing?
How do I sign up for a membership?
I’m pregnant, can I visit the bathhouse?
Can I wear jewellery in the bathhouse?
Can I take my phone into the bathhouse?
Do I need to wear a bathing suit in the bathhouse?
Do I need to wear shoes in the bathhouse?
What time does the bathhouse open and close?
Which classes are included in my membership?
What are the staffed hours?
What does the personalised laundry service include?
How can I secure a private locker?
Do you have hair dryers and/or curling utensils?
Do I need to bring my own shower and body amenities?
Do you offer shower facilities at your clubs?
Are drinking fountains available or do I need to bring my own water bottle?
Do I need to bring my own yoga mat?
Do you provide a towel service and is there a fee?
Are there any age restrictions for becoming a member or visiting the health club?
I have 24/7 access. What can I access during these hours?
When is the bathhouse open?
Which locations can I access outside of staffed hours?
